Return Policy

This is for online consumer sales only. For returning goods bought in our shop please contact store@bt-miners.com 

 

Pre-Order

• Pre-order units may not be the exact hashrate that was described and delivery times are not guaranteed. We will compensation for any downgrades in BT-Miners Store Credit/ coupon. 
• We do not accept refund for pre-orders

Unwanted goods

• *We can cancel orders prior to shipment. Once the product is with the carrier, we cannot cancel orders anymore.
• *We do not accept returns for refund.
• *If products arrive faulty, please contact us at store@bt-miners.com or 813-820-0668 within 7 days for an exchange.
• *Order cancellations subject to a 10% fee.

Faulty Goods

• Items faulty on arrival.  You have the option of an exchange or repair. If your items are faulty on arrival, you have 3 calendar days to inform us. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

• If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you via your original payment method."

• Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

• For products sold as open box or clearance the warranty period is 30 days.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on +1-352-665-6501 as soon as possible and in any event within three days, and we will do our best to resolve the problem.